THE PROJECT

Transport design

User Experience 

Product design

Fairy System was one of my university projects for applying RSA Student Design Awards 2015, and the brief was designing or re-designing a mode of public transport to improve the experience of people with disabilities that will, in turn, improve the experience for all. This was my first project about user experience and transport design.

 

Most of the travellers are facing the same problem: wasting time on waiting for different transportation and the inconvenience of carrying heavy luggage. Disabilities may be facing more problems as they may need extra help onboarding.

 

My aim is to improve the journey experience between the train station and destination airport to reduce the time-wasting problems and the need for assisting with disabilities.

USER RESEARCH

Although the target was mainly focused on improving people with disabilities travel experience, it also needs to be beneficial to others, so I tried using journey maps to visualize the travel process from home to the airport. the Journey map was based on interviews and my observations at London tube and train stations.

user-journey-need-assist
user-journey-time

ANALYSIS

At the expend stage of the journey study, most of the customers facing problems at the transport station and the airport, especially when onboarding or deboarding. Besides, travellers wasted a lot of time waiting for onboarding and delayed transportation.

IDEATION

Based on the finding above,  three directions were set up for ideation:

 

Firstly, according to the journey map,  wheelchair users usually need help when they are onboarding and deboarding, and mostly because there are steps that they cannot pass through, so the design needs to reduce the number of times wheelchairs going up and down, such as onboarding, stairs or passing metal detectors.

 

Secondly, passages are facing problems with handling luggage on the way to the airport. They are struggling to carry their luggage downstairs, and it is not easy to carry luggage in public transport especially during busy times, so luggage on public transport problems should be solved on the new design.

 

Finally, the chance of transport delay and waiting should be reduced on the new design.

CONCEPT

According to the direction above, my idea was to redesign the public transport that passengers can finish the check-in and immigration process during the journey to the airport, and passengers can go directly to the boarding gate without any of going up and down.

 

I researched the duration of train or bus travel from the European capitals to the nearest airports on their information page. The result stated that the shortest duration was 15 minutes travelling by train from Copenhagen, Paris and London to the airport, which is enough for covering check-in and immigration process without any waiting time.

THE NEW PROCESS MAP

I mapped out the new concept process and pointed out where passengers need to wait and assist.

NEW TRAIN DESIGN

to achieve this process, the train has to be redesigned including three parts: Luggage, Entrance and seating area.

  • Luggage carriage: Storage all the big luggage here, and they can go directly to the plane afterwards.
  • Entrance carriage: the only entrance of the whole train for security reasons, passengers check-in luggage here and pass through the metal detector here. 
  • seat carriage: passenger sitting area, finishing hand luggage X-ray check and immigration process here.

STORYBOARD

I visualised the process with sketches and 2D rendering above.